RETURN AND EXCHANGE POLICY
Damaged or Defective Items
Please fill out the form including the steps below.
- Your order number
- Name on the order
- Email the order was made with
- A clear photograph demonstrating the quality of the damaged area.
The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate future errors. Our amazing Customer Service Team will be happy to assist you.
This policy lasts 15 days after the tracking number has been created. If 15 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
If applicable, we will replace an item that is defective/damaged.
Cancelling My Order
Unfortunately, we cannot accept cancellations or refunds after an order is made as orders go into production immediately after purchasing.
PAYMENTS AND REFUND POLICY
My credit card isn't working. What should I do?
We do take a variety of cards, however some do not work with our payment platform. Could you please check that your billing address and zip code are the correct ones attached to your credit card. Sometimes if these are incorrect the payment will not go through. Please re-try adding your billing address, then the payment and see how it goes.
If it does not go through, it is most likely because our system does not accept your card if you are using a Visa Debit card or a Discover card. The last option would be to attach your card to Shopify Pay or Google Pay to make the payment that way.
If you are making your purchase from the United States, it is considered as an international transaction. If your card is being declined, kindly contact your bank and ask them to allow international transactions as our store is hosted with Shopify in Canada.
Shipping fees are non-refundable.
SHIPPING, TAXES, AND DUTIES
What happens if my address is entered incorrectly at the time of shipping?
If you need to make a change to your shipping address, we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed. Please contact USPS with your tracking number to have your package rerouted.
My package is lost. What should I do?
Please contact USPS and file a USPS lost claim: https://www.usps.com/help/claims.htm
https://holyfaith.shop/pages/contact-us with your order number and USPS Case Code & reason so we can assist you further. HOLY FAITH is not responsible for damaged, lost, or stolen packages; however, we will try our hardest to make sure the carrier locates your package.
What happens if I refuse a package or it is undeliverable?
If you have been notified of your order returning to sender, please notify us immediately at https://holyfaith.shop/pages/contact-us with your order number, so we can begin the process of reshipping your order. This process will take approximately 7-10 business days.
Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There are no additional shipping and handling charges for subsequent shipments for the same order.
Taxes & Duties
Prices displayed on the website do include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges may be calculated on the total value of merchandise, and will be displayed on the Order Summary page.
If you are ordering from outside of the United States or Canada your order may be subject to additional taxes or duties upon delivery. These charges are the responsibility of the customer and our store will not reimburse for these charges.
If your order contains multiple items, we may split shipping into multiple packages. The customer will be responsible for the custom fees for each shipment.
Shipments are sent via USPS. Once we hand off your shipment to the shipping company, you will receive a tracking number with the most up to date information about your shipment. Any inquiries for delivery status should be directed to the courier.
Redirecting An Order
Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched.
All necklaces come with a clasp and are adjustable in length for the perfect fitment. The necklace length is 15-22 inches long.
All monthly memberships are non-refundable. Once you purchase and subscribe to our monthly membership program, you will unlock exclusive content and we won't be able to refund your subscription for that month. You can always edit or cancel your monthly memberships in your account settings.
You can cancel or renew your monthly membership subscription once you log in to your HolyFaith account located here: My account and simply click manage memberships. If you haven't created an account yet, you can easily make one here by pressing create a new account: Create account
A portion of the profits is donated each year to multiple charities listed on our website. If you would like to contribute, you can simply place an order on our website.